Searching conversations and messages

emu.chat gives you two ways to find things: search the conversation list to locate a conversation by contact or content, and search inside an open conversation to jump to a specific message. Both searches are case-insensitive.

Find a conversation

Use the Search conversations... box at the top of the conversation list in the sidebar to find a conversation.

1. Type at least three characters into the search box. Results update as you type.

2. Open the conversation you want from the results.

The search matches against the contact (first name, last name, email, phone number, company, and custom attributes), the number or identifier the conversation came in on, and the text of messages in the conversation. When a message body matches, the result shows a snippet of that message so you can see why it matched.

You can combine search with the status filter (Active or Archived) and assignee filters to narrow the list further.

Note: While a search is active, the list stops updating in real time, so new messages and contact changes will not appear until you clear the search.

Search messages in a conversation

To find a specific message inside a conversation you have open, use the message search dialog.

1. In the top right of the conversation header, click the search icon (the magnifying glass) to open Search Messages.

2. Type at least two characters. Message search matches the text of messages only.

3. Select a result to close the dialog and scroll the conversation to that message.

Results show newest first, with the matched term highlighted in yellow, and indicate whether each message was sent or received along with its timestamp. When there are more results than fit on one page, use the Previous and Next buttons to move between pages.

Related articles

• Archiving and reopening conversations

• Assign conversations to teammates