Messaging
Send and manage SMS and MMS conversations with templates, scheduling, and merge fields.
- Sending messagesTo send a message, open a conversation, type in the composer, and press the send button.
- Starting a new conversationStart a new conversation to text someone for the first time from one of your inboxes.
- Create and use message templatesSave common replies, add merge fields, and share templates with your workspace.
- Assign conversations to teammatesShare workload by assigning conversations to one or more inbox members.
- Collaborating on conversationsWork a conversation as a team using internal notes and read state.
- Archiving and reopening conversationsArchive a conversation to clear it from your active list, find it again in the Archived tab, and let a new reply reopen it automatically.
- Searching conversations and messagesFind a conversation by contact or content, and search the messages inside an open conversation.
- Editing or deleting a sent messageYou can reschedule or delete a message while it is still scheduled, but once a message has been sent you cannot unsend it.
- Why did my message fail? (message statuses explained)Every outbound text in emu.chat moves through a series of statuses, from the moment you press send to the carrier's final delivery receipt.