Archiving and reopening conversations

Archive a conversation to clear it from your active list, find it again in the Archived tab, and let a new reply reopen it automatically.

Written By EmuChat

Last updated About 16 hours ago

Archiving moves a finished conversation out of your Active list without deleting it. The conversation, its messages, and its history stay intact, and a new inbound reply reopens it for you automatically. A conversation is only ever Active or Archived, so archiving is how you close one out.

Archive a conversation

  1. In your Active conversations list, find the conversation you want to archive.

  2. Open the conversation's menu (the dropdown on that row) and select Archive.

The conversation leaves the Active list and you see a Conversation archived. confirmation. While a conversation is archived, you cannot send a new message in it: a banner reads This conversation is archived. Un-archive it to send a new message. and the message box is blocked.

Note: You can only archive conversations in an inbox you have access to.

Find archived conversations

Archived conversations are not deleted, they just move to a separate tab.

  1. Open the status filter on your conversations list.

  2. Under Status, choose Archived.

Switch back to Active the same way to return to your live conversations.

Reopen a conversation manually

To bring an archived conversation back into your active list yourself:

  1. Filter the list to Archived (see above).

  2. Find the conversation, open its menu, and select Unarchive.

You see a Conversation unarchived. confirmation, and the conversation returns to your Active list where you can reply again.

How conversations reopen on their own

You usually do not need to unarchive anything. emu.chat reopens an archived conversation back to Active automatically when:

  • The contact sends a new inbound reply.

  • You start a new outbound conversation with that same contact.

  • A scheduled message goes out to them.

This keeps new replies from getting lost in the Archived tab. The conversation simply reappears in your Active list with the new message. Reopening happens quietly, with no separate alert, so check your Active list for returning conversations.

Related