Feedback

Roadmap

Changelog

EmuChat

Learn how to set up your account, invite your team, and more.

Getting started

This guide walks you through your first run in emu.chat: setting up your organisation, verifying your mobile number, activating your free trial, and finding your inbox.

Getting started with emu.chat

Every new organisation gets a 14-day free trial with 25 free text messages and a real, working virtual number, so you can try emu.chat before you subscribe.

Your free trial: what's included and what happens when it ends

The inbox wizard walks you through creating a new inbox in a few short steps: choose the type, name it, pick a phone number, assign team members (for a shared inbox), then confirm.

Creating your first inbox (the inbox wizard)

This article shows you how to compose and send a text message from an open conversation.

Sending your first text message

Run the full emu.chat product in your browser without Microsoft Teams, and see how it differs from the Teams experience.

Using emu.chat in the standalone web app

Send and manage SMS and MMS conversations with templates, scheduling, and merge fields.

Messaging

To send a message, open a conversation, type in the composer, and press the send button.

Sending messages

Start a new conversation to text someone for the first time from one of your inboxes.

Starting a new conversation

Save common replies, add merge fields, and share templates with your workspace.

Create and use message templates

Share workload by assigning conversations to one or more inbox members.

Assign conversations to teammates

Work a conversation as a team using internal notes and read state.

Collaborating on conversations

Archive a conversation to clear it from your active list, find it again in the Archived tab, and let a new reply reopen it automatically.

Archiving and reopening conversations

Find a conversation by contact or content, and search the messages inside an open conversation.

Searching conversations and messages

You can reschedule or delete a message while it is still scheduled, but once a message has been sent you cannot unsend it.

Editing or deleting a sent message

Every outbound text in emu.chat moves through a series of statuses, from the moment you press send to the carrier's final delivery receipt.

Why did my message fail? (message statuses explained)

Create, import, organise, and sync the contacts you message.

Contacts

Contacts hold the people you message: their name, phone number, email, company, tags and lists.

Creating and managing contacts

Import a contact list into your workspace from a spreadsheet.

Importing contacts from a CSV

Use tags and lists to group your contacts, apply them one by one or in bulk, and message a group.

Organising contacts with tags and lists

Create custom fields to store extra contact details, then use them as merge fields to personalise messages.

Custom contact fields

How emu.chat keeps contacts in sync with Microsoft Outlook and Entra ID, and how the two connectors differ.

Syncing contacts from Outlook and Entra ID

The three kinds of contact in emu.chat, who can see each, and how syncing and importing decide visibility.

Personal vs shared contacts

Stay compliant: handle STOP keywords, opt-outs, and your opt-out list.

Opt-outs

emu.chat helps you stay compliant by automatically stopping messages to anyone who has opted out.

Opt-outs and STOP keywords: staying compliant

Export your workspace's opt-out list as a CSV for compliance and record-keeping.

Exporting your opt-out list

Use emu.chat inside Microsoft Teams: install the app, link channels to inboxes, and get native Teams notifications.

Teams

emu.chat runs inside Microsoft Teams as a tab you add to a channel or group chat, and it is the same app you use in your browser.

How emu.chat works with Microsoft Teams

Add the emu.chat app to Microsoft Teams, either for yourself or for your whole organisation, then sign in and start texting from a channel.

Installing emu.chat in Microsoft Teams

Link a Microsoft Teams channel or group chat to an emu.chat inbox so that opening the emu.chat tab in that channel jumps straight to the right inbox.

Linking an inbox to a Microsoft Teams channel

Connect emu.chat with the tools you already use every day.

Integrations

Control how users from your Microsoft tenant join your organisation.

Microsoft SSO configuration guide

Connect the Entra ID directory connector to sync your organisation's people into emu.chat as contacts.

Syncing Entra ID contacts

Connect your personal Outlook contacts so they sync automatically into emu.chat.

Syncing Outlook contacts

Learn how to manage plans, invoices, and team permissions.

Account & billing

Update your name and timezone, change your password, and set up two-factor authentication in emu.chat.

Updating your profile, password, and two-factor authentication

Invite people by email, then resend or revoke pending invitations.

Invite team members to your workspace

Manage your plan, seats, credits, payment method, and invoices.

Managing your billing and seats

Credits cover any usage beyond your included message pools, plus international SMS.

Buying credits and setting up auto top-up

What a virtual number is, how many your plan includes, what extras cost, and how to port an existing number.

How can we help you?