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Getting started
Getting started with emu.chat
Your free trial: what's included and what happens when it ends
Creating your first inbox (the inbox wizard)
Sending your first text message
Using emu.chat in the standalone web app
Messaging
Sending messages
Starting a new conversation
Create and use message templates
Assign conversations to teammates
Collaborating on conversations
Archiving and reopening conversations
Searching conversations and messages
Editing or deleting a sent message
Why did my message fail? (message statuses explained)
Contacts
Creating and managing contacts
Importing contacts from a CSV
Organising contacts with tags and lists
Custom contact fields
Syncing contacts from Outlook and Entra ID
Personal vs shared contacts
Opt-outs
Opt-outs and STOP keywords: staying compliant
Teams
How emu.chat works with Microsoft Teams
Installing emu.chat in Microsoft Teams
Linking an inbox to a Microsoft Teams channel
Integrations
Microsoft SSO configuration guide
Syncing Entra ID contacts
Syncing Outlook contacts
Account & billing
Updating your profile, password, and two-factor authentication
Invite team members to your workspace
Managing your billing and seats
Buying credits and setting up auto top-up
Virtual numbers: included allocation, porting, and pricing
User roles and permissions
Opt-outs
Stay compliant: handle STOP keywords, opt-outs, and your opt-out list.
Opt-outs and STOP keywords: staying compliant
emu.chat helps you stay compliant by automatically stopping messages to anyone who has opted out.