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Flag urgent conversations

Flag a conversation as urgent so it sorts to the top of the inbox, clear the flag manually or automatically, and optionally let AI detection flag urgent messages for you.

Written By EmuChat

Last updated About 4 hours ago

Flag a conversation as urgent so your team sees it first. Urgent conversations show an urgent indicator on their row and sort to the top of the conversation list. Urgency is on or off, not a priority level.

Mark a conversation as urgent

Any inbox member can flag a conversation. The action toggles between Mark as urgent and Remove urgent. You can find it in three places:

  • In the conversation header, click the alert icon. It turns red while the conversation is urgent.

  • If the conversation pane is too narrow to show the header icons, open the More actions menu (three dots) in the header.

  • In the conversation list, with the Status filter set to Active, open the three-dot menu on the conversation's row.

When urgency clears automatically

emu.chat removes the urgent flag when:

  • You send or schedule a message on the conversation.

  • The conversation is archived or reopened.

To archive a conversation once it is handled, see Archiving and reopening conversations.

Let AI detect urgent conversations

AI urgency detection flags conversations as urgent for you. It is a per-inbox setting and is off by default. When it is on, an AI classifier checks each new incoming message on active conversations and flags the conversation if it needs a prompt reply. Messages from contacts who have opted out are skipped. Message content is sent to a third-party AI provider for classification.

A workspace administrator, or the owner of a personal inbox, can turn it on:

  1. Go to Settings > Inboxes, edit the inbox, and open the Routing tab.

  2. Turn on AI urgency detection.

  3. If you haven't agreed to AI features before, a consent dialog asks you to accept that conversation content may be sent to a third-party AI provider. Select I agree to turn the setting on, or Cancel to leave it off.

How AI detection respects your decisions

The classifier only runs on incoming messages while the setting is on, and never changes a conversation that is already urgent. If someone removes an urgent flag the AI set, the AI won't flag that conversation again until a message is sent or scheduled on it, or it is archived or reopened.

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